POSITION FILLED Maintenance - Handy Person Required for Inner City Sydney Hotel

POSITION FILLED

Metro Hotels is seeking an applicant that has experience in a similar role or an experienced tradesman, that wishes to change career path.

Responsibilities and Requirements will include:

Property repairs and maintenance.
Replacement of room fittings, painting and preventative maintenance.
Overseeing and liaising with contractors on site.
Receiving quotes and Purchase Order processing.
Organised and able to work without constant supervision.
Motivated and enthusiastic.
Professional presentation and grooming.
Clear understanding of English, both written and spoken.

The applicant will be based at the Metro Hotel on Pitt, but may be required to work at other Sydney properties on demand.

The applicant must be willing to work on request including Public Holidays if needed. Normal hours will be from Tuesday to Saturday inclusive 8am till 4pm.

If you feel you have the above skills and would like to work in a friendly team environment please apply?


Metro Hotel on Pitt is an equal opportunity employer.

To apply for this position, contact lisa Kapinski at lkapinski@metrohg.com

Aspire Hotel Sydney Is Seeking a Full Time Front Office Team Leader To Join Our Team

As Front Office Team Leader, you will be responsible for providing a great leadership to the Front Office team and assisting Front Office Manager and Senior Duty Manager in day-to-day supervision of Front Office operations.

This position is also responsible in undertaking key front office functions including exceed guest expectations by delivering outstanding service. Successful candidate will be expected to have:

• Ability to demonstrate ownership of daily reservation activities and hotel operations
• Experience of at least 1 year in a front office environment.
• Strong Communication and problem solving skills
• Ability to make decisions and manage your duties.
• Ability to supervise and lead by example
• Provide a positive environment that encourages Mentoring and training of Front office Team
• Strong customer focus.
• Excellent time management and the ability to multitask.
• Full availability to work a 7-day rotating roster (day and evening shifts involved). 

Candidates with previous RoomMaster, Fedelio or Opera PMS experience will be highly regarded. Only short listed candidates will be contacted

If this is you please apply with a cover letter and resume to: rrisal@aspirehotel.com

Duty Manager Wanted - Sydney CBD Location.

POSITION FILLED

Metro Hotel on Pitt, close to Town Hall Station, offers 115 well-appointed rooms and Paradiso Café. We are currently seeking an energetic and professional individual to join our dynamic Front Office team as Duty Manager, full time.
As Duty Manager you will be responsible for the smooth running of your shift, including the entire hotel operation in the absence of Senior Management, along with a number of key areas, including, but not limited to:

• Guest satisfaction, including check in and check out
• Managing the team
• Resolving guest complaints
• Cash and credit handling
• Product and local area knowledge
• Answering telephones and taking Reservations as required
• Revenue management, including maximizing occupancy and average rate

To be considered for this position you should possess the following attributes: 

• Strong customer focus
• Work well under pressure
• Well presented
• Enthusiastic Team Player
• Strong communication and interpersonal skills
• Previous hotel (accommodation) front office experience
• Excellent time management and the ability to multitask
• Full availability to work a 7-day rotating roster (day and evening shifts involved)
• Excellent attention to detail
• GuestCentrix experience preferred but not essential

This is a full time role involving shift work, including weekends. Previous hotel experience is preferred, however full training will be provided to the successful applicant.

This position offers the opportunity to develop in the offered role as well as the potential to advance within other hotels within Metro Hospitality Group.

If you excel in your current position and would like to be part of a dynamic, growing group,
Metro Hotel on Pitt is your next step. Apply today!

Only shortlisted candidates will be contacted.

Metro Hotel on Pitt is an equal opportunity employer.

To apply for this position, contact lisa Kapinski at lkapinski@metrohg.com

HANDY PERSON required for busy CBD hotels - POSITION FILLED

THIS POSITION HAS BEEN FILLED

HANDY PERSON required

Duties will include:

Maintain the overall maintenance and presentation of two properties.

The applicant will be required to work 3 days at one property and 2 days at another property in the inner city.

The applicant would be required to carry out maintenance repairs for each property and liaise with outside contractors as requested by management.

Experience in a similar role or trade experience will be highly regarded.

Clear communication & interpersonal skills are a must and the applicant must be able to follow instructions and procedure in a constructive and reliable manner.

You must be able to work unsupervised and be capable of using initiative with a strong work ethic & reliability.

Please contact Sandra Calabretta - General Manager - Metro Hotel Sydney Central - scalabretta@metrohg.com

Applications expire: 20.02.12

Duty Manager at Sydney CBD Hotel - POSITION FILLED

THIS POSITION HAS BEEN FILLED

The Metro Hospitality Group is looking for an experienced Duty Manager for one of our busy Inner City properties.

Applicants must have previous experience in a similar position supervising a Front Office team, as well as liaising with Management, Maintenance, Housekeeping and all other departments.

You will report to the Executive Assistant Manager and the General Manager and must have excellent communication skills.

Experience with Roster and General Standard Operating procedures within the hotel industry is a must.

The applicant must have previous experience with the following:

- Supervision of FD team.
- Knowledge of CMS is an advantage.
- Confident approach to resolving guest complaints.
- Excellent Grooming and presentation.
- Experience training and developing team members within the Front Office Department.
- Strong Customer Service Skills.

Please email your resume directly to mrajbhandari@metrohg.com


Applications close 31st January 2012

Fulltime Guest Services Agent - Sydney CBD Hotel

POSITION FILLED

Due to a recent change in the department, we are seeking a dynamic and friendly Guest Service Agent to join our busy Front Office team who understands, meets and continually wants to exceed our guest's expectations.

We currently have great team, looking for that one other person to complete the team.

We are looking for a one of kind individual:

Someone who stands out in the crowd, although humble in nature. You are considered to be one of the most important roles of the Hotel. You truly are our Brand Ambassador, who works with honesty, integrity, and ease.

Impeccably presented, there has never been a time where you exhibit any concern, always smiling, no challenge is too big.

Do you have the following.......

Skills / Experience and Qualifications
• Ability to demonstrate a commitment to outstanding customer service.
• Impeccable presentation with excellent communication and interpersonal skills.
• Attention to detail, flexible and reliable.
• Ability to multi task in a fast paced environment.
• Computer literate / GuestCentrix
• Attention to detail is paramount!!
• Consistently display' s a positive "can do" attitude, on where your warmth, professionalism and integrity will be one of the main reasons they choose to come back to Metro Hotel on Pitt

What are you waiting for?

No Student or Travel Visa: As the hotel requires long term applicants who can work 38 hours week

*Only short listed candidates will be contacted*

If you are looking for an exciting move to a company that promotes from within and provides you with great opportunities for growth and development - Apply now!

enquiries to lkapinski@metrohg.com

Couple with Hospitality Skills Required for Groote Eylandt - NT Award Rates + Live-in + Meals

Dugong Beach Resort is seeking an experienced Chef and Partner with hospitality skills, to join their team.

Above award remuneration package will include live-in accommodation in a double air-conditioned en-suite in the Staff Village which is on-site. Meals will also be provided.

The Chef position will be remunerated on a full-time basis per level 5 of the HIGA Award; and their partner on a casual basis per the Award according to the type of work undertaken.

Successful applicants must:

• Have the flair, enthusiasm, and the ability to deliver a constantly good product/service
• Be team orientated
• Demonstrate a professional attitude to clients and to work colleagues
• Be flexible and have a pleasant disposition

This is a fantastic opportunity for someone who enjoys a “Resort” lifestyle.

Applications to:

• · Louise Winchester
• · Human Resources Manager
• · DUGONG BEACH RESORT
• · M: +61 418 613 103
• · e: lwinchester@dugonbeachresort.com.au
• · I www.dugongbeachresort.com.auI

Dugong Beach Resort: Seeking a Qualified and Experienced Beautician for DAY SPA

Dugong Beach Resort is seeking a qualified and experienced (minimum 2 years) beautician for their DAY SPA, which overlooks the aqua waters of the Gulf of Carpentaria.

Working for the Resort, you and the Day Spa hairdresser - who has an established local and hotel guest client base - will operate the Day Spa.

Therapist services would include the following:
* Body & Facial treatments
* Eyebrow shape, eyelash and eyebrow tint
* Application of make-up
* Manicure and pedicure
* Waxing
* Body Massage
* Cosmetic sales

The successful applicant must have a pleasant disposition; a mature and professional attitude to clients; and the enthusiasm to grow the business. Familiarity with Li’tya products would be an advantage. The position is remunerated on a casual pay basis per current HIGA rates and anticipated hours are approximately 38 hrs per week. In addition, single ensuite accommodation and meals will be provided, as well as use of Resort facilities.
This is a fantastic opportunity for someone who enjoys working in unique and interesting environments.

Applications to:

Louise Winchester
Human Resources Manager
Email:LWinchester@dugongbeachresort.com.au
Mobile: 0418 613 103

GUEST SERVICE AGENT at METRO HOTEL TOWER MILL

THIS POSITION HAS BEEN FILLED - THANKS TO ALL WHO VIEWED AND APPLIED

OBJECTIVES OF POSITION:

Responsible for the efficient, courteous and professional processing of customer enquiries and, where applicable, for maximizing revenue potential through exercising sales and cashiering skills to ensure the highest conversion rate is achieved at the best possible rate.

PRIMARY DUTIES:

The duties set out below are intended as a guide of the key functions for this position and any additional functions that may be required for such a position will be within the person’s range of skills and competence.

Service Quality and Product Knowledge

Ensuring all customer (including actual and potential guests, actual and potential suppliers and the general public) enquiries are handled in a polite, efficient, friendly and professional manner at all times;

Ensuring the highest yield is achieved at the best possible rate when processing booking transactions;

Ensuring the Hotel telephone system is answered professionally and in accordance with the prescribed guidelines. The telephone should be answered within 3 rings;

Ensuring that all reservation details, cashiering and amendments to guests’ details are loaded accurately into the Hotel booking system. This includes category, booking sources and channels for sales and marketing purposes;


Ensuring all group and FIT arrivals for the day are prepared, keys are available, breakfast vouchers distributed and any other group or FIT requests are organized;

Ensuring repeat guests are recognized and any special requests are met;

Possessing complete and current knowledge of Hotel products and services including room types, rates and packages for sale, operating hours, costs, etc

Hotel Operations and Transactions

Confirming accurate selling rates for the day as advised by the Reservations and/or Sales Department;

Monitoring Hotel occupancy availability and advise Duty Manager of any fluctuations on 100% occupancy expectations;

Ensuring all floats are counted and balanced;

Ensuring Hotel server and interface are running;

Logging any computer problems and reporting them to the Duty Manager;

Printing arrival reports and crosschecking for correct rates, dates, duplicates and VIP status;

Processing gift orders;

Attaching correct guest files to repeat guest reservations;

Processing all deposits for guaranteed reservations, No Shows, refunds amendments and cashiering as advised by the Duty Manager;

Maintaining, with the assistance of the Duty Manager where applicable, a systematic and accurate procedure for ensuring that rates are loaded into CMS and all web based reservations systems;

Ensuring all credit-related items are received from guests during check in and passed to the Duty Manager or as otherwise required;

Printing relevant reports after departure and at the end of shift from the Hotel CMS system

Profit Contribution

Exercising selling skills to optimize transient revenue by selling and up-selling Hotel products and services in accordance with current sales strategies;

Minimising costs for material equipment and stock purchases;

Forwarding all leads for group business and transient corporate accounts to the Sales and/or Marketing Department for follow up

General and Administration

Arriving at work on time and maintaining a neat, tidy and professional appearance;

Ensuring that filing is completed on a daily basis and files are archived on a monthly basis;

Ensuring all correspondence including e-mails, faxes and letters are responded to within 24 hours;

Developing a harmonious working relationship with all other departments within the property;
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Attending meetings and training sessions as required;

Ensuring office areas are kept neat and tidy and that Occupational Health & Safety requirements are maintained and enforced;

Contributing to continuous improvement processes for the team;

Carry out other requests as directed by hotel management.

Apply to email ahilt@metrohg.com.au

Metro Hotel Ipswich International promotes a Career in hospitality - Metro Hotels

Metro Hotel Ipswich International promotes a Career in hospitality - Metro Hotels

Functions and Events Coordinator - Perth

- Newly Created Role
- Refurbished Facilities
- Corporate Hotel

Join the event and functions team at the very busy Metro Hotel located on Canning Hwy Perth.

We are seeking an experienced hospitality person with a professional business attitude who is able to deliver exceptional customer service.

Answerable to and working with the Metro Hotel Perth sales team your focus will be liaising with private conference organisers and catering for their needs and requirements.

Your attention to detail must be second to none.

You MUST have the following experience and abilities to be considered for this role.

Experience

- Previous experience in a similar role
- Extensive knowledge of food and beverage including costs
- Ability to use Excel and other micro soft applications at a high level of proficiency
- Financial management and reporting skills
- Demonstrated ability to multi-task and effectively manage time

Ability

- Able to develop and maintain professional relationships
- Exceptional communication skills
- Willing to learn
- Ability to work in teams
- Accept that working hours are flexible and will include weekends when required

The successful candidate must be able to work in Australia and will be required to provide a National Police Clearance.

Please apply;
0893676122 or
CV to Metro Hotel Perth 61 Canning Hwy or
CV to cirvin@metrohg.com

Reservations Manager for Metro Hotel Ipswich International.

The Metro Hotel Ipswich International is seeking a passionate, skilled and experienced Reservations Manager.

We are located in the centre of the CBD of Ipswich, opposite the Ipswich City Council offices.

Our hotel has 97 rooms, award winning Restaurant and Lounge Bar, 24 Hour Room Service and Reception and extensive Function Facilities.

Reporting directly to the General Manager, your duties and responsibilities will involve but are not limited to:

Managing hotel room inventory to ensure Metro Hotel Ipswich International maximizes opportunities to provide

lodging to all clients and to achieve maximum revenue for the hotel through clever yield management.

Constantly updating distribution channels for room rates and availability.

Using computer software specific to reservations such as Property Management Systems (PMS).

Managing general inventory, room blocks and individual reservations achieving maximum revenue.

Enforcing no-show and cancellation charges and policies.

Developing strategies for using Internet Distribution Channels.

Ensuring accuracy of price quotes.

Generating emails or letters confirming guest reservations.

Assisting the Front Office manager in creating a service oriented team that provides guests of the Metro Hotel Ipswich International

with a clean, well maintained and comfortable environment.

Creating and maintaining rate codes.

Working with annual departmental budgets.

Communicating with groups and/or travel agents regarding special requests

Required knowledge, skills and abilities:

Database management knowledge.

Organization and time management skills.

Computer literacy and business minded.

Good communication and interpersonal skills.

Supervisory skills a must.

Be a team player.

Willing to go above and beyond for our hotel guests and team members.

Have immaculate grooming and professional presentation.

Education and Experience:

Graduate from an accredited college or university in an appropriate curriculum and considerable experience

related to this type of work including supervisory experience or a combination of training and experience.

Contact; Alex van Kersen, General Manager on 07 38128077 or avankersen@metrohg.com

Casual Maintenance Person - Metro Hotel Perth

Casual maintenance person is required for the Metro Hotel Perth.

Must be a “Jack of all Trades”

The position would ideally suit a fit retired trade’s person who would like some casual work.

Please apply;
0893676122 or
CV to Metro Hotel Perth 61 Canning Hwy or
CV to cirvin@metrohg.com

Guest Service Agent - Perth City Hotel

POSITION FILLED

We are one of Perth city’s iconic establishments with sweeping city and river views. The Metro Hotel in South Perth is a Corporate Hotel with an extensive function and events department.

Having undergone a large refurbishment last year we are seeking experienced Full-Time and Casual Guest Service Agents to join our Front Office team.

Reporting directly to the Front Office Manager, your duties and responsibilities will involve but are not limited to:

· Welcoming all guests to the hotel in an efficient and friendly manner.

· Treating each guest as an individual, tailoring and personalising your approach to provide outstanding service.

· Checking in and Checking Out our guests.

· Handling all guest enquiries, and providing information on Perth attractions.

Our Guest Service Agent will;

· Be highly personable and enthusiastic about customer service.

· MUST have 2 years experience in a Hotel Front Office role.

· Willing to go above and beyond for our customers and Team Members.

· Have immaculate grooming and professional presentation.

· Be innovative in thinking of ways to “wow” our guests.

· Be available to work a 7 day roster on both morning and evening shifts and above all be able to take reservations accurately.

Contact: Lola Ackley, Front Office Manager (08) 93676122 or lackley@metrohg.com

Chef, 2nd/3rd Yr Apprentice, Kitchen Hands WANTED - Perth

POSITION FILLED

We are seeking passionate, skilled and experienced, qualified chefs, apprentice chefs and kitchen hands to join the dynamic team at the Metro Hotel Perth. We are located on Canning Hwy South Perth and are one of Perth’s iconic establishments with sweeping city and river views.

Our hotel is undergoing major changes over the forthcoming year with a re-development that will include a new restaurant, kitchen, banqueting and function facilities.

Our team is headed by an international chef, if you would like to learn from the best we are now putting the team together who will lead and stamp their identity on the hotels food service business.

If you have the right to work in Australia, have had relevant the experience required of the position, are passionate about food, its presentation and service we would like to hear from you.

To apply:

Phone: 08 9367 6122
E-Mail: cirvin@metrohg.com

Accounts Clerk / Officer Wanted in the Sydney CBD

Inner-CBD hotel currently recruiting for an Accounts Clerk in a full-time capacity.

Reporting to the General Manager your duties will include:

• Accounts Receivable
• Reconciliations
• Posting and allocating payments
• Handle and resolve accounting queries / disputes
• Monthly reconciliation of debtors
• Generate accurate and timely reports
• Mail collection and distribution
• Various administrative duties

The ideal candidate would have:

• Previous experience in an accounting role.
• Excellent analytical and communication skills
• Previous role in the hospitality industry advantageous
• Have a “can do” attitude

This role is based in the hotel, Monday to Friday from 8.00am until 4.00pm. Immediate start preferred.

To apply,

Please contact: Lisa Kapinski 02 9288 0130
email: lkapinski@metrohg.com

Food & Beverage Attendants - Metro Hotel Ipswich International

Metro Hotel Ipswich International – 97 room 4 and a half star property located in the CBD of Ipswich.

We are seeking casual F&B Attendants for our Platform 9 Restaurant Bar & Banquets department, who are positive, enthusiastic and passionate about enhancing the guest experience.

Pre-Requisites:
• Previous experience in food service and / or banquets;
• Able to work anytime within the 7 day roster, including weekends & nights;
• Positive, enthusiastic & can do attitude;
• Seeking ongoing employment;
• Excellent presentation & communication skills;
• Current RSA certification.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits
• Experience for breakfast, lunch, or dinner
• Requires a working knowledge core standards, policies, and standard operating procedures.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.
• All positions are highly active and the ideal candidates will be organized, enjoy working with the public and in a team environment.

• First impressions, last. You will possess exceptional communication and interpersonal skills, strong organisational and time management skills and have a keen eye for detail. food and beverage service, helping to create a smooth and enjoyable dining experience for our guests
Only applications who meet the pre-requisites will be reviewed.

Note: Casual hours will fluctuate and are dependent on factors such as the conferences in-house, and school holidays

Email platform9@metrohg.com and avankersen@metrohg.com

Phone 07 3812 8077

Maintenance Handyman - Metro Hotel Sydney Central

Busy Sydney inner-cbd hotel requires a flexible labourer, maintenance & handyman to work in their maintenance department to assist with the day to day maintenance of the hotel.

Working with the Maintenance Manager you will manage work orders for repairs around the hotel including preventive maintenance.

Previous experience as a labourer required.

Immediate start.

Applications to maintenance@metrohg.com.

Aspire Hotel Sydney is seeking a Full time Duty Manager to join our Front Desk Team

POSITION FILLED

 

Aspire Hotel Sydney (Metro Hospitality Group) is seeking a Full time Duty Manager to join our Front Desk Team.

As Duty Manager, you are expected to assist the Front Office Manager manage daily hotel operations. You will be responsible for coordinating all areas of the hotel in the absence of hotel management ensuring operations run smoothly and efficiently.

The successful person will have:

- Ability to demonstrate ownership of daily hotel operations
- Flexibility in work hours
- Experience of at least 2 years in a front office environment.
- Strong Communication and problem solving skills
- Ability to make decisions and manage your shift duties.
- Ability to supervise and lead by example
- Provide a positive environment that encourages Mentoring and training of your Front office Team
- Ability to direct the whole team to ensure consistency in a high level of performance

Candidates with previous RoomMaster or Opera PMS experience, First Aid and Responsible Service of Alcohol certification will be highly regarded.

Only short listed candidates will be contacted

If this is you please apply with a cover letter and resume to: rrisal@aspirehotel.com

View the Aspire Hotel Sydney Website for Property Information