Aspire Hotel Sydney Is Seeking a Full Time Front Office Team Leader To Join Our Team

As Front Office Team Leader, you will be responsible for providing a great leadership to the Front Office team and assisting Front Office Manager and Senior Duty Manager in day-to-day supervision of Front Office operations.

This position is also responsible in undertaking key front office functions including exceed guest expectations by delivering outstanding service. Successful candidate will be expected to have:

• Ability to demonstrate ownership of daily reservation activities and hotel operations
• Experience of at least 1 year in a front office environment.
• Strong Communication and problem solving skills
• Ability to make decisions and manage your duties.
• Ability to supervise and lead by example
• Provide a positive environment that encourages Mentoring and training of Front office Team
• Strong customer focus.
• Excellent time management and the ability to multitask.
• Full availability to work a 7-day rotating roster (day and evening shifts involved). 

Candidates with previous RoomMaster, Fedelio or Opera PMS experience will be highly regarded. Only short listed candidates will be contacted

If this is you please apply with a cover letter and resume to: rrisal@aspirehotel.com

Reservations Manager for Metro Hotel Ipswich International.

The Metro Hotel Ipswich International is seeking a passionate, skilled and experienced Reservations Manager.

We are located in the centre of the CBD of Ipswich, opposite the Ipswich City Council offices.

Our hotel has 97 rooms, award winning Restaurant and Lounge Bar, 24 Hour Room Service and Reception and extensive Function Facilities.

Reporting directly to the General Manager, your duties and responsibilities will involve but are not limited to:

Managing hotel room inventory to ensure Metro Hotel Ipswich International maximizes opportunities to provide

lodging to all clients and to achieve maximum revenue for the hotel through clever yield management.

Constantly updating distribution channels for room rates and availability.

Using computer software specific to reservations such as Property Management Systems (PMS).

Managing general inventory, room blocks and individual reservations achieving maximum revenue.

Enforcing no-show and cancellation charges and policies.

Developing strategies for using Internet Distribution Channels.

Ensuring accuracy of price quotes.

Generating emails or letters confirming guest reservations.

Assisting the Front Office manager in creating a service oriented team that provides guests of the Metro Hotel Ipswich International

with a clean, well maintained and comfortable environment.

Creating and maintaining rate codes.

Working with annual departmental budgets.

Communicating with groups and/or travel agents regarding special requests

Required knowledge, skills and abilities:

Database management knowledge.

Organization and time management skills.

Computer literacy and business minded.

Good communication and interpersonal skills.

Supervisory skills a must.

Be a team player.

Willing to go above and beyond for our hotel guests and team members.

Have immaculate grooming and professional presentation.

Education and Experience:

Graduate from an accredited college or university in an appropriate curriculum and considerable experience

related to this type of work including supervisory experience or a combination of training and experience.

Contact; Alex van Kersen, General Manager on 07 38128077 or avankersen@metrohg.com

Guest Service Agent - Perth City Hotel

POSITION FILLED

We are one of Perth city’s iconic establishments with sweeping city and river views. The Metro Hotel in South Perth is a Corporate Hotel with an extensive function and events department.

Having undergone a large refurbishment last year we are seeking experienced Full-Time and Casual Guest Service Agents to join our Front Office team.

Reporting directly to the Front Office Manager, your duties and responsibilities will involve but are not limited to:

· Welcoming all guests to the hotel in an efficient and friendly manner.

· Treating each guest as an individual, tailoring and personalising your approach to provide outstanding service.

· Checking in and Checking Out our guests.

· Handling all guest enquiries, and providing information on Perth attractions.

Our Guest Service Agent will;

· Be highly personable and enthusiastic about customer service.

· MUST have 2 years experience in a Hotel Front Office role.

· Willing to go above and beyond for our customers and Team Members.

· Have immaculate grooming and professional presentation.

· Be innovative in thinking of ways to “wow” our guests.

· Be available to work a 7 day roster on both morning and evening shifts and above all be able to take reservations accurately.

Contact: Lola Ackley, Front Office Manager (08) 93676122 or lackley@metrohg.com

Accounts Clerk / Officer Wanted in the Sydney CBD

Inner-CBD hotel currently recruiting for an Accounts Clerk in a full-time capacity.

Reporting to the General Manager your duties will include:

• Accounts Receivable
• Reconciliations
• Posting and allocating payments
• Handle and resolve accounting queries / disputes
• Monthly reconciliation of debtors
• Generate accurate and timely reports
• Mail collection and distribution
• Various administrative duties

The ideal candidate would have:

• Previous experience in an accounting role.
• Excellent analytical and communication skills
• Previous role in the hospitality industry advantageous
• Have a “can do” attitude

This role is based in the hotel, Monday to Friday from 8.00am until 4.00pm. Immediate start preferred.

To apply,

Please contact: Lisa Kapinski 02 9288 0130
email: lkapinski@metrohg.com

Food & Beverage Attendants - Metro Hotel Ipswich International

Metro Hotel Ipswich International – 97 room 4 and a half star property located in the CBD of Ipswich.

We are seeking casual F&B Attendants for our Platform 9 Restaurant Bar & Banquets department, who are positive, enthusiastic and passionate about enhancing the guest experience.

Pre-Requisites:
• Previous experience in food service and / or banquets;
• Able to work anytime within the 7 day roster, including weekends & nights;
• Positive, enthusiastic & can do attitude;
• Seeking ongoing employment;
• Excellent presentation & communication skills;
• Current RSA certification.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits
• Experience for breakfast, lunch, or dinner
• Requires a working knowledge core standards, policies, and standard operating procedures.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.
• All positions are highly active and the ideal candidates will be organized, enjoy working with the public and in a team environment.

• First impressions, last. You will possess exceptional communication and interpersonal skills, strong organisational and time management skills and have a keen eye for detail. food and beverage service, helping to create a smooth and enjoyable dining experience for our guests
Only applications who meet the pre-requisites will be reviewed.

Note: Casual hours will fluctuate and are dependent on factors such as the conferences in-house, and school holidays

Email platform9@metrohg.com and avankersen@metrohg.com

Phone 07 3812 8077