Duty Manager Wanted - Sydney CBD Location.

POSITION FILLED

Metro Hotel on Pitt, close to Town Hall Station, offers 115 well-appointed rooms and Paradiso Café. We are currently seeking an energetic and professional individual to join our dynamic Front Office team as Duty Manager, full time.
As Duty Manager you will be responsible for the smooth running of your shift, including the entire hotel operation in the absence of Senior Management, along with a number of key areas, including, but not limited to:

• Guest satisfaction, including check in and check out
• Managing the team
• Resolving guest complaints
• Cash and credit handling
• Product and local area knowledge
• Answering telephones and taking Reservations as required
• Revenue management, including maximizing occupancy and average rate

To be considered for this position you should possess the following attributes: 

• Strong customer focus
• Work well under pressure
• Well presented
• Enthusiastic Team Player
• Strong communication and interpersonal skills
• Previous hotel (accommodation) front office experience
• Excellent time management and the ability to multitask
• Full availability to work a 7-day rotating roster (day and evening shifts involved)
• Excellent attention to detail
• GuestCentrix experience preferred but not essential

This is a full time role involving shift work, including weekends. Previous hotel experience is preferred, however full training will be provided to the successful applicant.

This position offers the opportunity to develop in the offered role as well as the potential to advance within other hotels within Metro Hospitality Group.

If you excel in your current position and would like to be part of a dynamic, growing group,
Metro Hotel on Pitt is your next step. Apply today!

Only shortlisted candidates will be contacted.

Metro Hotel on Pitt is an equal opportunity employer.

To apply for this position, contact lisa Kapinski at lkapinski@metrohg.com

HANDY PERSON required for busy CBD hotels - POSITION FILLED

THIS POSITION HAS BEEN FILLED

HANDY PERSON required

Duties will include:

Maintain the overall maintenance and presentation of two properties.

The applicant will be required to work 3 days at one property and 2 days at another property in the inner city.

The applicant would be required to carry out maintenance repairs for each property and liaise with outside contractors as requested by management.

Experience in a similar role or trade experience will be highly regarded.

Clear communication & interpersonal skills are a must and the applicant must be able to follow instructions and procedure in a constructive and reliable manner.

You must be able to work unsupervised and be capable of using initiative with a strong work ethic & reliability.

Please contact Sandra Calabretta - General Manager - Metro Hotel Sydney Central - scalabretta@metrohg.com

Applications expire: 20.02.12

Duty Manager at Sydney CBD Hotel - POSITION FILLED

THIS POSITION HAS BEEN FILLED

The Metro Hospitality Group is looking for an experienced Duty Manager for one of our busy Inner City properties.

Applicants must have previous experience in a similar position supervising a Front Office team, as well as liaising with Management, Maintenance, Housekeeping and all other departments.

You will report to the Executive Assistant Manager and the General Manager and must have excellent communication skills.

Experience with Roster and General Standard Operating procedures within the hotel industry is a must.

The applicant must have previous experience with the following:

- Supervision of FD team.
- Knowledge of CMS is an advantage.
- Confident approach to resolving guest complaints.
- Excellent Grooming and presentation.
- Experience training and developing team members within the Front Office Department.
- Strong Customer Service Skills.

Please email your resume directly to mrajbhandari@metrohg.com


Applications close 31st January 2012

Fulltime Guest Services Agent - Sydney CBD Hotel

POSITION FILLED

Due to a recent change in the department, we are seeking a dynamic and friendly Guest Service Agent to join our busy Front Office team who understands, meets and continually wants to exceed our guest's expectations.

We currently have great team, looking for that one other person to complete the team.

We are looking for a one of kind individual:

Someone who stands out in the crowd, although humble in nature. You are considered to be one of the most important roles of the Hotel. You truly are our Brand Ambassador, who works with honesty, integrity, and ease.

Impeccably presented, there has never been a time where you exhibit any concern, always smiling, no challenge is too big.

Do you have the following.......

Skills / Experience and Qualifications
• Ability to demonstrate a commitment to outstanding customer service.
• Impeccable presentation with excellent communication and interpersonal skills.
• Attention to detail, flexible and reliable.
• Ability to multi task in a fast paced environment.
• Computer literate / GuestCentrix
• Attention to detail is paramount!!
• Consistently display' s a positive "can do" attitude, on where your warmth, professionalism and integrity will be one of the main reasons they choose to come back to Metro Hotel on Pitt

What are you waiting for?

No Student or Travel Visa: As the hotel requires long term applicants who can work 38 hours week

*Only short listed candidates will be contacted*

If you are looking for an exciting move to a company that promotes from within and provides you with great opportunities for growth and development - Apply now!

enquiries to lkapinski@metrohg.com

Couple with Hospitality Skills Required for Groote Eylandt - NT Award Rates + Live-in + Meals

Dugong Beach Resort is seeking an experienced Chef and Partner with hospitality skills, to join their team.

Above award remuneration package will include live-in accommodation in a double air-conditioned en-suite in the Staff Village which is on-site. Meals will also be provided.

The Chef position will be remunerated on a full-time basis per level 5 of the HIGA Award; and their partner on a casual basis per the Award according to the type of work undertaken.

Successful applicants must:

• Have the flair, enthusiasm, and the ability to deliver a constantly good product/service
• Be team orientated
• Demonstrate a professional attitude to clients and to work colleagues
• Be flexible and have a pleasant disposition

This is a fantastic opportunity for someone who enjoys a “Resort” lifestyle.

Applications to:

• · Louise Winchester
• · Human Resources Manager
• · DUGONG BEACH RESORT
• · M: +61 418 613 103
• · e: lwinchester@dugonbeachresort.com.au
• · I www.dugongbeachresort.com.auI

Dugong Beach Resort: Seeking a Qualified and Experienced Beautician for DAY SPA

Dugong Beach Resort is seeking a qualified and experienced (minimum 2 years) beautician for their DAY SPA, which overlooks the aqua waters of the Gulf of Carpentaria.

Working for the Resort, you and the Day Spa hairdresser - who has an established local and hotel guest client base - will operate the Day Spa.

Therapist services would include the following:
* Body & Facial treatments
* Eyebrow shape, eyelash and eyebrow tint
* Application of make-up
* Manicure and pedicure
* Waxing
* Body Massage
* Cosmetic sales

The successful applicant must have a pleasant disposition; a mature and professional attitude to clients; and the enthusiasm to grow the business. Familiarity with Li’tya products would be an advantage. The position is remunerated on a casual pay basis per current HIGA rates and anticipated hours are approximately 38 hrs per week. In addition, single ensuite accommodation and meals will be provided, as well as use of Resort facilities.
This is a fantastic opportunity for someone who enjoys working in unique and interesting environments.

Applications to:

Louise Winchester
Human Resources Manager
Email:LWinchester@dugongbeachresort.com.au
Mobile: 0418 613 103

Reservations Manager for Metro Hotel Ipswich International.

The Metro Hotel Ipswich International is seeking a passionate, skilled and experienced Reservations Manager.

We are located in the centre of the CBD of Ipswich, opposite the Ipswich City Council offices.

Our hotel has 97 rooms, award winning Restaurant and Lounge Bar, 24 Hour Room Service and Reception and extensive Function Facilities.

Reporting directly to the General Manager, your duties and responsibilities will involve but are not limited to:

Managing hotel room inventory to ensure Metro Hotel Ipswich International maximizes opportunities to provide

lodging to all clients and to achieve maximum revenue for the hotel through clever yield management.

Constantly updating distribution channels for room rates and availability.

Using computer software specific to reservations such as Property Management Systems (PMS).

Managing general inventory, room blocks and individual reservations achieving maximum revenue.

Enforcing no-show and cancellation charges and policies.

Developing strategies for using Internet Distribution Channels.

Ensuring accuracy of price quotes.

Generating emails or letters confirming guest reservations.

Assisting the Front Office manager in creating a service oriented team that provides guests of the Metro Hotel Ipswich International

with a clean, well maintained and comfortable environment.

Creating and maintaining rate codes.

Working with annual departmental budgets.

Communicating with groups and/or travel agents regarding special requests

Required knowledge, skills and abilities:

Database management knowledge.

Organization and time management skills.

Computer literacy and business minded.

Good communication and interpersonal skills.

Supervisory skills a must.

Be a team player.

Willing to go above and beyond for our hotel guests and team members.

Have immaculate grooming and professional presentation.

Education and Experience:

Graduate from an accredited college or university in an appropriate curriculum and considerable experience

related to this type of work including supervisory experience or a combination of training and experience.

Contact; Alex van Kersen, General Manager on 07 38128077 or avankersen@metrohg.com