Reservations Manager for Metro Hotel Ipswich International.

The Metro Hotel Ipswich International is seeking a passionate, skilled and experienced Reservations Manager.

We are located in the centre of the CBD of Ipswich, opposite the Ipswich City Council offices.

Our hotel has 97 rooms, award winning Restaurant and Lounge Bar, 24 Hour Room Service and Reception and extensive Function Facilities.

Reporting directly to the General Manager, your duties and responsibilities will involve but are not limited to:

Managing hotel room inventory to ensure Metro Hotel Ipswich International maximizes opportunities to provide

lodging to all clients and to achieve maximum revenue for the hotel through clever yield management.

Constantly updating distribution channels for room rates and availability.

Using computer software specific to reservations such as Property Management Systems (PMS).

Managing general inventory, room blocks and individual reservations achieving maximum revenue.

Enforcing no-show and cancellation charges and policies.

Developing strategies for using Internet Distribution Channels.

Ensuring accuracy of price quotes.

Generating emails or letters confirming guest reservations.

Assisting the Front Office manager in creating a service oriented team that provides guests of the Metro Hotel Ipswich International

with a clean, well maintained and comfortable environment.

Creating and maintaining rate codes.

Working with annual departmental budgets.

Communicating with groups and/or travel agents regarding special requests

Required knowledge, skills and abilities:

Database management knowledge.

Organization and time management skills.

Computer literacy and business minded.

Good communication and interpersonal skills.

Supervisory skills a must.

Be a team player.

Willing to go above and beyond for our hotel guests and team members.

Have immaculate grooming and professional presentation.

Education and Experience:

Graduate from an accredited college or university in an appropriate curriculum and considerable experience

related to this type of work including supervisory experience or a combination of training and experience.

Contact; Alex van Kersen, General Manager on 07 38128077 or avankersen@metrohg.com

Food & Beverage Attendants - Metro Hotel Ipswich International

Metro Hotel Ipswich International – 97 room 4 and a half star property located in the CBD of Ipswich.

We are seeking casual F&B Attendants for our Platform 9 Restaurant Bar & Banquets department, who are positive, enthusiastic and passionate about enhancing the guest experience.

Pre-Requisites:
• Previous experience in food service and / or banquets;
• Able to work anytime within the 7 day roster, including weekends & nights;
• Positive, enthusiastic & can do attitude;
• Seeking ongoing employment;
• Excellent presentation & communication skills;
• Current RSA certification.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits
• Experience for breakfast, lunch, or dinner
• Requires a working knowledge core standards, policies, and standard operating procedures.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.
• All positions are highly active and the ideal candidates will be organized, enjoy working with the public and in a team environment.

• First impressions, last. You will possess exceptional communication and interpersonal skills, strong organisational and time management skills and have a keen eye for detail. food and beverage service, helping to create a smooth and enjoyable dining experience for our guests
Only applications who meet the pre-requisites will be reviewed.

Note: Casual hours will fluctuate and are dependent on factors such as the conferences in-house, and school holidays

Email platform9@metrohg.com and avankersen@metrohg.com

Phone 07 3812 8077