The Metro Hotel Ipswich International is seeking a passionate, skilled and experienced Reservations Manager.
We are located in the centre of the CBD of Ipswich, opposite the Ipswich City Council offices.
Our hotel has 97 rooms, award winning Restaurant and Lounge Bar, 24 Hour Room Service and Reception and extensive Function Facilities.
Reporting directly to the General Manager, your duties and responsibilities will involve but are not limited to:
Managing hotel room inventory to ensure Metro Hotel Ipswich International maximizes opportunities to provide
lodging to all clients and to achieve maximum revenue for the hotel through clever yield management.
Constantly updating distribution channels for room rates and availability.
Using computer software specific to reservations such as Property Management Systems (PMS).
Managing general inventory, room blocks and individual reservations achieving maximum revenue.
Enforcing no-show and cancellation charges and policies.
Developing strategies for using Internet Distribution Channels.
Ensuring accuracy of price quotes.
Generating emails or letters confirming guest reservations.
Assisting the Front Office manager in creating a service oriented team that provides guests of the Metro Hotel Ipswich International
with a clean, well maintained and comfortable environment.
Creating and maintaining rate codes.
Working with annual departmental budgets.
Communicating with groups and/or travel agents regarding special requests
Required knowledge, skills and abilities:
Database management knowledge.
Organization and time management skills.
Computer literacy and business minded.
Good communication and interpersonal skills.
Supervisory skills a must.
Be a team player.
Willing to go above and beyond for our hotel guests and team members.
Have immaculate grooming and professional presentation.
Education and Experience:
Graduate from an accredited college or university in an appropriate curriculum and considerable experience
related to this type of work including supervisory experience or a combination of training and experience.
Contact; Alex van Kersen, General Manager on 07 38128077 or avankersen@metrohg.com
