GUEST SERVICE AGENT at METRO HOTEL TOWER MILL

THIS POSITION HAS BEEN FILLED - THANKS TO ALL WHO VIEWED AND APPLIED

OBJECTIVES OF POSITION:

Responsible for the efficient, courteous and professional processing of customer enquiries and, where applicable, for maximizing revenue potential through exercising sales and cashiering skills to ensure the highest conversion rate is achieved at the best possible rate.

PRIMARY DUTIES:

The duties set out below are intended as a guide of the key functions for this position and any additional functions that may be required for such a position will be within the person’s range of skills and competence.

Service Quality and Product Knowledge

Ensuring all customer (including actual and potential guests, actual and potential suppliers and the general public) enquiries are handled in a polite, efficient, friendly and professional manner at all times;

Ensuring the highest yield is achieved at the best possible rate when processing booking transactions;

Ensuring the Hotel telephone system is answered professionally and in accordance with the prescribed guidelines. The telephone should be answered within 3 rings;

Ensuring that all reservation details, cashiering and amendments to guests’ details are loaded accurately into the Hotel booking system. This includes category, booking sources and channels for sales and marketing purposes;


Ensuring all group and FIT arrivals for the day are prepared, keys are available, breakfast vouchers distributed and any other group or FIT requests are organized;

Ensuring repeat guests are recognized and any special requests are met;

Possessing complete and current knowledge of Hotel products and services including room types, rates and packages for sale, operating hours, costs, etc

Hotel Operations and Transactions

Confirming accurate selling rates for the day as advised by the Reservations and/or Sales Department;

Monitoring Hotel occupancy availability and advise Duty Manager of any fluctuations on 100% occupancy expectations;

Ensuring all floats are counted and balanced;

Ensuring Hotel server and interface are running;

Logging any computer problems and reporting them to the Duty Manager;

Printing arrival reports and crosschecking for correct rates, dates, duplicates and VIP status;

Processing gift orders;

Attaching correct guest files to repeat guest reservations;

Processing all deposits for guaranteed reservations, No Shows, refunds amendments and cashiering as advised by the Duty Manager;

Maintaining, with the assistance of the Duty Manager where applicable, a systematic and accurate procedure for ensuring that rates are loaded into CMS and all web based reservations systems;

Ensuring all credit-related items are received from guests during check in and passed to the Duty Manager or as otherwise required;

Printing relevant reports after departure and at the end of shift from the Hotel CMS system

Profit Contribution

Exercising selling skills to optimize transient revenue by selling and up-selling Hotel products and services in accordance with current sales strategies;

Minimising costs for material equipment and stock purchases;

Forwarding all leads for group business and transient corporate accounts to the Sales and/or Marketing Department for follow up

General and Administration

Arriving at work on time and maintaining a neat, tidy and professional appearance;

Ensuring that filing is completed on a daily basis and files are archived on a monthly basis;

Ensuring all correspondence including e-mails, faxes and letters are responded to within 24 hours;

Developing a harmonious working relationship with all other departments within the property;
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Attending meetings and training sessions as required;

Ensuring office areas are kept neat and tidy and that Occupational Health & Safety requirements are maintained and enforced;

Contributing to continuous improvement processes for the team;

Carry out other requests as directed by hotel management.

Apply to email ahilt@metrohg.com.au

Metro Hotel Ipswich International promotes a Career in hospitality - Metro Hotels

Metro Hotel Ipswich International promotes a Career in hospitality - Metro Hotels

Functions and Events Coordinator - Perth

- Newly Created Role
- Refurbished Facilities
- Corporate Hotel

Join the event and functions team at the very busy Metro Hotel located on Canning Hwy Perth.

We are seeking an experienced hospitality person with a professional business attitude who is able to deliver exceptional customer service.

Answerable to and working with the Metro Hotel Perth sales team your focus will be liaising with private conference organisers and catering for their needs and requirements.

Your attention to detail must be second to none.

You MUST have the following experience and abilities to be considered for this role.

Experience

- Previous experience in a similar role
- Extensive knowledge of food and beverage including costs
- Ability to use Excel and other micro soft applications at a high level of proficiency
- Financial management and reporting skills
- Demonstrated ability to multi-task and effectively manage time

Ability

- Able to develop and maintain professional relationships
- Exceptional communication skills
- Willing to learn
- Ability to work in teams
- Accept that working hours are flexible and will include weekends when required

The successful candidate must be able to work in Australia and will be required to provide a National Police Clearance.

Please apply;
0893676122 or
CV to Metro Hotel Perth 61 Canning Hwy or
CV to cirvin@metrohg.com

Reservations Manager for Metro Hotel Ipswich International.

The Metro Hotel Ipswich International is seeking a passionate, skilled and experienced Reservations Manager.

We are located in the centre of the CBD of Ipswich, opposite the Ipswich City Council offices.

Our hotel has 97 rooms, award winning Restaurant and Lounge Bar, 24 Hour Room Service and Reception and extensive Function Facilities.

Reporting directly to the General Manager, your duties and responsibilities will involve but are not limited to:

Managing hotel room inventory to ensure Metro Hotel Ipswich International maximizes opportunities to provide

lodging to all clients and to achieve maximum revenue for the hotel through clever yield management.

Constantly updating distribution channels for room rates and availability.

Using computer software specific to reservations such as Property Management Systems (PMS).

Managing general inventory, room blocks and individual reservations achieving maximum revenue.

Enforcing no-show and cancellation charges and policies.

Developing strategies for using Internet Distribution Channels.

Ensuring accuracy of price quotes.

Generating emails or letters confirming guest reservations.

Assisting the Front Office manager in creating a service oriented team that provides guests of the Metro Hotel Ipswich International

with a clean, well maintained and comfortable environment.

Creating and maintaining rate codes.

Working with annual departmental budgets.

Communicating with groups and/or travel agents regarding special requests

Required knowledge, skills and abilities:

Database management knowledge.

Organization and time management skills.

Computer literacy and business minded.

Good communication and interpersonal skills.

Supervisory skills a must.

Be a team player.

Willing to go above and beyond for our hotel guests and team members.

Have immaculate grooming and professional presentation.

Education and Experience:

Graduate from an accredited college or university in an appropriate curriculum and considerable experience

related to this type of work including supervisory experience or a combination of training and experience.

Contact; Alex van Kersen, General Manager on 07 38128077 or avankersen@metrohg.com

Casual Maintenance Person - Metro Hotel Perth

Casual maintenance person is required for the Metro Hotel Perth.

Must be a “Jack of all Trades”

The position would ideally suit a fit retired trade’s person who would like some casual work.

Please apply;
0893676122 or
CV to Metro Hotel Perth 61 Canning Hwy or
CV to cirvin@metrohg.com

Guest Service Agent - Perth City Hotel

POSITION FILLED

We are one of Perth city’s iconic establishments with sweeping city and river views. The Metro Hotel in South Perth is a Corporate Hotel with an extensive function and events department.

Having undergone a large refurbishment last year we are seeking experienced Full-Time and Casual Guest Service Agents to join our Front Office team.

Reporting directly to the Front Office Manager, your duties and responsibilities will involve but are not limited to:

· Welcoming all guests to the hotel in an efficient and friendly manner.

· Treating each guest as an individual, tailoring and personalising your approach to provide outstanding service.

· Checking in and Checking Out our guests.

· Handling all guest enquiries, and providing information on Perth attractions.

Our Guest Service Agent will;

· Be highly personable and enthusiastic about customer service.

· MUST have 2 years experience in a Hotel Front Office role.

· Willing to go above and beyond for our customers and Team Members.

· Have immaculate grooming and professional presentation.

· Be innovative in thinking of ways to “wow” our guests.

· Be available to work a 7 day roster on both morning and evening shifts and above all be able to take reservations accurately.

Contact: Lola Ackley, Front Office Manager (08) 93676122 or lackley@metrohg.com

Chef, 2nd/3rd Yr Apprentice, Kitchen Hands WANTED - Perth

POSITION FILLED

We are seeking passionate, skilled and experienced, qualified chefs, apprentice chefs and kitchen hands to join the dynamic team at the Metro Hotel Perth. We are located on Canning Hwy South Perth and are one of Perth’s iconic establishments with sweeping city and river views.

Our hotel is undergoing major changes over the forthcoming year with a re-development that will include a new restaurant, kitchen, banqueting and function facilities.

Our team is headed by an international chef, if you would like to learn from the best we are now putting the team together who will lead and stamp their identity on the hotels food service business.

If you have the right to work in Australia, have had relevant the experience required of the position, are passionate about food, its presentation and service we would like to hear from you.

To apply:

Phone: 08 9367 6122
E-Mail: cirvin@metrohg.com